AI receptionist for GP and medical centres
Cover peak phone demand, appointment booking and after-hours enquiries for general practice and medical centres across Australia.
Purpose Built for Healthcare Practices
AI Voice ReceptionistBuilt for ModernHealthcare Practices
An AI Voice Receptionist and AI Administration platform for modern healthcare practices. Customised to your application, workflows and built to support your team, not replace them.
Helping your team work smarter not replacing them.
24/7
Call coverage
100%
Calls answered
Multi-site
Ready to scale
Why we're different
Not a generic AI receptionist
This is not a generic AI receptionist. Every AI Voice Agent is customised around each customer's software, workflows, policies, and patient journey.
We don't ask you to change your workflow. We customise the AI to fit your existing software, business processes, policies and customer journey.— Our approach to every deployment
Customised to your software
The AI is configured around your Practice Management Software, CRM and internal tools, not a one-size-fits-all script.
Mapped to your workflows
Booking rules, triage steps, escalation paths and policies are modelled on how your practice actually runs.
Built around your patient journey
From first enquiry to confirmation and follow-up, the experience reflects your tone, standards and duty of care.
Industries
Built for clinics across Australia
Serving practices in Sydney, Melbourne, Brisbane, Perth and Adelaide — from single-site clinics to multi-location groups.
AI receptionist for dental clinics
Book hygiene and treatment appointments by phone, recover missed calls and support dental reception without extra headcount.
AI receptionist for allied health and physio
Help physiotherapy and allied health clinics manage bookings, recalls and after-hours coverage with Cliniko-ready workflows.
AI receptionist for specialist clinics
Support referral intake, specialist booking rules and human escalation when callers need a coordinator.
Analytics dashboard
Full visibility, measurable results
Understand exactly how the AI is performing and the impact it's having on your practice from call volume to reception workload and productivity.
Call volume
2,480
+12%
Missed calls recovered
318
+27%
Booking conversions
64%
+9%
Workload reduction
41%
-41%
Call analytics & AI performance Calls handled
A self-service portal for your team
Stay in control with a secure portal that puts configuration, oversight and insight at your fingertips.
- Review conversations
- Configure AI assistant
- Manage integrations
- View analytics
- Manage AI Chat
- Monitor performance
Benefits
Business outcomes that add up
Practical improvements to how your practice runs, measured in patient experience, productivity and capacity.
Never miss important calls
Every call is answered during peak times, after hours and across locations.
Reduce administrative workload
Automate the repetitive tasks that consume your reception team each day.
Improve productivity
Let staff focus on high-value, in-person patient care.
Support existing staff
The AI augments your team, helping manage overflow while keeping your staff in control.
Improve patient satisfaction
Fast, consistent, professional responses on every interaction.
Increase booking opportunities
Convert more enquiries into confirmed appointments.
Better patient & customer experiences
A calm, reliable first point of contact, every time.
Scale without extra admin headcount
Grow call capacity and locations without growing overhead.
Why choose us
Traditional AI receptionists vs. our AI Voice Platform
Most AI receptionists stop at scripted answers. We deliver a platform that works inside your practice.
| Capability | Traditional AI Receptionists | Our AI Voice Platform |
|---|---|---|
| Approach | Generic, one-size-fits-all | Fully customised |
| Intelligence | FAQ-based responses | Healthcare focused |
| Call handling | Basic call routing | Deep workflow integrations |
| Integrations | Limited integrations | Included |
| Scheduling | Calendar only | PMS integration |
| CRM integration | Not available | Included |
| Stripe & payments | Not available | Included |
| Human escalation | Not available | Included |
| Analytics included | Not available | Included |
| Enterprise-ready | Not available | Included |
Trust & operations
Privacy-aware AI reception for Australian healthcare
ClinikCalls is designed for Australian practices that need clear answers on privacy, Australian English call handling, data residency, and day-to-day reception workflows.
Cliniko phone booking AI
Connect ClinikCalls with Cliniko so callers can book against live availability and confirmed appointments land in your diary without re-entry.
Australian Privacy Act and APPs
Built with healthcare privacy expectations in mind, including alignment with the Privacy Act 1988 and Australian Privacy Principles (APPs). Your practice remains in control of patient relationships and escalation rules.
Australian English and local phone norms
Voice agents are configured for Australian English, local greeting standards, and the admin workflows used by GP, dental, allied health, and medical centre teams across Australia.
Data residency and security
Patient and call data is handled with data minimisation, encrypted storage, and access controls. Residency and retention settings are agreed during onboarding — see our security & privacy overview.
Medicare and bulk billing clinic workflows
Support the admin phone load that surrounds Medicare and bulk billing clinics — appointments, confirmations, fee enquiries and after-hours messages — while clinical advice stays with your team.
Proof, FAQ and outcomes
Read case studies and practice outcomes, explore the ClinikCalls FAQ, or talk with us about clinics in Sydney, Melbourne and across Australia.
Contact
Request a consultation
Tell us how your practice runs today and what you'd like to improve. We'll show you how a customised AI Voice Receptionist could fit and provide a tailored quote.
Office
Level 24, 3 International Towers
300 Barangaroo Avenue
Sydney, NSW 2000, Australia
300 Barangaroo Avenue
Sydney, NSW 2000, Australia